PRIVACY POLICY

Last Updated: [Insert Date]

This Privacy Policy explains how Chaware Mobiles and Repairing collects, uses, stores, and protects personal data in compliance with Indian laws, Meta Business Policies, and RCS messaging standards.

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1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy applies to all users interacting with us through our website, WhatsApp, RCS, phone, or email.

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2. Information We Collect

We may collect:

• User Information: Name, phone number, email, address
• Device Information: Device model, IMEI (for repair purposes)
• Message Data: Message content, timestamps, delivery status
• Cookies: Website usage data and analytics

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3. Purpose of Data Collection

Data is collected to:

• Provide services and repairs
• Send service updates and invoices
• Offer customer support
• Improve service quality
• Comply with legal obligations

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4. Consent for WhatsApp & RCS Data Processing

By initiating communication or opting in, you consent to receive messages via WhatsApp and RCS in compliance with Meta and telecom regulations.

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5. Legal Basis for Processing

Processing is based on:

• User consent
• Contractual necessity
• Legal compliance
• Legitimate business interests

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6. How We Use Collected Data

Data is used for:

• Order processing
• Customer communication
• Service notifications
• Internal records and analytics

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7. Data Retention & Deletion

Data is retained only as long as necessary or legally required. Users may request deletion, subject to legal obligations.

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8. Data Sharing with Third Parties

We may share data with:

• Meta Platforms Inc.
• Google RCS providers
• Telecom operators
• Payment gateways
  Only for service delivery and compliance purposes.

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9. Security Measures & Encryption

We implement reasonable technical and organizational safeguards including encryption and access controls.

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10. Cookies & Tracking Technologies

Cookies help analyze website traffic and improve user experience. Users may disable cookies via browser settings.

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11. Data Transfer & Storage (India-based)

All data is stored on secure servers located in India or compliant jurisdictions.

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12. User Rights

Users have the right to:

• Access personal data
• Request correction
• Request deletion
• Withdraw consent

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13. Policy for Children

Our services are not intended for individuals under 18 years of age.

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14. Updates to Privacy Policy

We may update this policy periodically. Changes will be posted on our website.

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15. Governing Law (India)

This Privacy Policy is governed by Indian law. Jurisdiction lies with courts in Satara, Maharashtra.

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16. Contact Information

Business Name: Chaware Mobiles and Repairing
Address: Vinay Complex, Opp Ashoka Hotel, Phaltan Deccan Chouk, Satara – 415523
Phone: +91 9960460420
Email: nileshchaware77@gmail.com